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Frequently Asked Questions

How can I contact you?
You can quickly send us a message or get our contact info from our Contact page which is accessible at the link on the top of this page above our logo.
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What payments methods do you accept?
We accept Visa, MasterCard, Discover, and PayPal.
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What is your mailing address?
Our mailing address is: Magnet Jewelry Store, PO Box 3, Hazleton, PA 18201
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What is the quantity of each item?
Each product comes as one unit unless we state otherwise in the description. For example, the magnetic shoe insoles come as a pair. We also offer hematite magnetic sets which come with more than one. All of the individual bracelets and necklaces and anklets come as one unless stated otherwise.
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Is my size important?
Yes. Please consider your size carefully when making choices and ordering. We list the size(s) we offer for each piece in the options menu or the product description. Please be sure to choose your size(s) based on your actual wrist or ankle size against the skin without adding extra. You can see more information regarding sizing below and on product pages by clicking the Sizing Help link above the size options and also on our Your Size page which is accessible at the link on the top of this page above and to the right of our phone number.
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Where can I get more information to help me choose the right size?
You can see information regarding sizing on product pages by clicking the Sizing Help link above the size options and also on our Your Size Page which is accessible at the link on the top of this page above and to the right of our phone number.
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How do I know my size?
If you do not know your actual size, measure yourself with a soft measuring tape, or string and ruler. Wrap it around where you will wear the piece, snugly against your skin, without adding extra. Do not wrap it loosely and do not add extra. Then use your actual size when selecting sizes. You can see more information regarding sizing on product pages by clicking the Sizing Help link above the size options and also on our Your Size page which is accessible at the link on the top of this page above and to the right of our phone number.
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Should I wear magnets on a particular part of my body?
While each person may respond differently, wearing magnets on one part of your body(a magnetic bracelet on your wrist for example) may or may not effect other areas of your body. But the proximity of the magnet(s) to a particular part of your body can also sometimes be a factor. This can help to explain why a magnetic anklet or magnetic insoles or a magnetic knee wrap can sometimes have a different effect than a magnetic bracelet for the legs, knees, ankles, and feet. Results do vary from person to person when using magnetic therapy products and we make no health claims whatsoever.
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What hand or leg should I wear my magnetic jewelry on?
Experiment wearing your bracelet or anklet on each wrist or ankle.
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What if my order does not fit properly, or suit me?
We are glad to help with a size replacement or style exchange. For more information, please see our Shipping & Returns page which is accessible at the link on the top of this page above our logo.
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What is your return policy?
Your Satisfaction is 100% Guaranteed! We care very much about your satisfaction and happiness. You may return anything you purchase from Magnet Jewelry Store, within 30 days of order for a size exchange(see our Shipping and Returns page for details), or style exchange, or refund. In addition, if you find an error or defect in your order, let us know right away, so we can remedy the situation. For information regarding returns and exchanges, please see our Shipping & Returns page which is accessible at the link on the top of this page above our phone #.
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When can I expect my order to arrive?
Most orders are processed and shipped within 0(same day) - 2 business days from order date. Estimated delivery time from when an order is shipped is shown below.
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Do you offer FREE SHIPPING?
We offer Free Shipping within the U.S.A.. Shipping in the U.S.A. is FREE for U.S.P.S. 1st Class (delivery time about 2-5 Postal Days), $5 for U.S.P.S. Priority (delivery time about 2-4 Postal Days) and $19 for U.S.P.S. Express (delivery time is 1-2 Postal Days). Express shipping requires signature at time of delivery. If you are not present at time of delivery, your U.S.P.S. delivery person will leave a note advising they attempted delivery with instructions to either call to reschedule delivery or to pick up your package at your local Post Office. International shipping fee is $7 for U.S.P.S. 1st Class International (estimated delivery time about 6-15 Days, and can vary based on receiving countries postal service).
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My shipping address is not in the U.S.A. Will I have to pay duties or customs fees?
If your shipping address is outside the U.S.A. then you would be responsible for any duties or customs fees that may be assessed. You will also be responsible for knowing any import policies that may apply in your country such as restrictions or prohibited items.
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Do you charge sales tax?
6% on orders that ship to Pennsylvania.
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Why can I trust Magnet Jewelry Store?
Magnet Jewelry Store offers safe & secure ordering online. We are a member of the Better Business Bureau and we are McAfee certified safe & secure. If you have any questions do not hesitate to call toll free 877-924-2767. We are glad to answer any questions you may have or to take your order on the phone if you wish.
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Is Magnet Jewelry Store a safe & secure site?
YES. When we collect sensitive information on this website such as credit card data or other personal information, it will be encrypted and transmitted to us securely. You can confirm this by looking for a closed lock icon at the bottom of your web browser, or looking for https at the beginning of the address of the checkout page(s) where you enter your personal information. In addition, we are a member of the Better Business Bureau and we are McAfee certified safe & secure.
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Will you ever sell or rent my personal information to anyone?
We will never sell or rent your information to anyone for any reason. We only use your information to fill your order and to contact you in regard to your order if needed.
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What is gauss?
Gauss is a commonly used measure of the strength of a magnet named after the German mathematician Carl Friedrich Gauss. The higher the gauss, the higher the magnetic strength. But more gauss does not always mean better.
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How important is gauss?
Gauss is not the only measure of a magnet and can be misleading. Other factors can also be important such as the size and type of the magnet(s) and also where the magnet(s) is worn.
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What are rare-earth magnets?
Rare-earth magnets are strong permanent magnets made from alloys of rare earth elements. They are the strongest type of permanent magnets.
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What is a neodymium magnet?
A neodymium magnet is a type of rare-earth permanent magnet. They are the strongest type of permanent magnets.
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Can I bathe or swim in my magnetic jewelry?
It is your choice, but we have suggestions. It depends on what the magnetic jewelry is made of. In some cases tap and pool water can damage the cosmetic look of the jewelry.

Our jewelry that is completely made of Stainless Steel (link bracelets and anklets and some cable wire bracelets) can be worn while bathing and swimming if you wish.

Please note that our cable wire bracelets that sell for less than $15 are not completely made of stainless steel as we explain in our product descriptions and we suggest removing these styles before bathing and swimming for cosmetic reasons.

For cosmetic reasons we suggest removing most Copper Jewelry before bathing or swimming. This does not apply to the Sergio Lub line of copper magnetic bracelets. Sergio says it is OK to wear his handmade bracelets while bathing, and actually suggests doing so.

Magnetic Hematite Jewelry should be kept as dry as possible. You should also remove your magnetic hematite jewelry before bathing and swimming. If you do not want to be concerned with keeping your magnetic jewelry dry, you should consider our stainless steel magnetic jewelry.
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How do I clean & care for my copper jewelry?
Most people allow copper to age and tarnish naturally, particularly where it is worn against the skin. For more information on copper care, www.google.com copper cleaning.
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Will copper turn my skin colors?
The real answer is maybe. Real copper can naturally react to some people's perspiration to turn skin and copper green or blue or black. This is a natural reaction that may happen because of the nature of real copper. One can look at the pure copper made Statue of Liberty to see this green patina in action. You also may know someone that experienced green marks from wearing 14K gold which contains some copper. This is the nature of real copper. It can be removed with soap & water. Some people have body chemistry that's more prone to staining than others. If you get this discoloration on your skin or copper and you do not like it, consider magnet jewelry without copper such as stainless steel magnetic jewelry which will not do this.
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Can I wear my magnetic bracelet alongside my watch?
It is possible that the magnets in a magnetic bracelet, when worn alongside a watch, may affect the timing of a watch. It is also possible, if you have a battery operated watch, the magnets may drain the power from the battery.
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Do you sell your products wholesale?
Yes. You can request wholesale information at the Wholesale Info link on the top of this page above our phone number.
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Are there important precautions I should know before using magnets?

Yes. Please read below.
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Important Information about Magnets
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